FAQ
What does my shipping rate include?
- Standard $5 USD - Our recommended shipping option with tracking and insurance cover for lost items. Items can be tracked by clicking the link on your order confirmation email. The estimated delivery time is 3-6 business days.
- Free Shipping - The same Standard shipping service provided for free if you spend more than $50 total, after all discounts and promotions have been applied on products. The $50 free shipping threshold may change during promotions and sales.
- Express $13 USD - Our premium shipping option with tracking and insurance cover for lost items. Items can be tracked by clicking the link on your order confirmation email. The estimated delivery time is 2-4 business days.
When will my order be shipped?
We ship on all business days and all orders submitted before 12pm AEST (6pm PST) will be shipped on the same day. Orders submitted after this time will be processed the next day. Please note that during times of high order volume (sales, new product launches, new collection launches, etc.) this shipment time will be extended.
How long will my order take to arrive?
Please refer to the shipping rates section above.
How do I track my order?
Except for economy shipping all orders are trackable via the USA Post tracking page. Simply enter the tracking number received in your shipping confirmation email.
What do I do if my parcel is late?
Economy Shipping - Without tracking a full 22 business days must pass before we can look into any shipment. This is to allow for any possible delays or time for customs clearance. If a full 22 business days have passed and your items have not arrived, please contact us via the 'CONTACT US' page and provide your full name and order number.
Standard, Free and Express Shipping - If the estimated shipping time, as outlined above, please contact us via the ' CONTACT US' page and we will be able to assist with located your order.
Incorrect Addresses & Unclaimed Parcels
Please be sure to double check your address when submitting your order as we ship to the exact address that is provided. If your parcel is returned to us due to incorrect delivery information you will be required to pay a reshipment fee to have your parcel delivered a second time. We are sorry but addresses are unable to be changed once your payment has been made.
Parcel Damage
Please contact us within 5 business days if your parcel arrives damaged, so we can get in contact with our courier and delivery agents. Please photograph and keep all of the packaging, as the courier company will request to see evidence of damaged goods. Our friendly customer service team will assist you through this process.
What is your return and exchange policy?
Feel Beauty takes pride in its stringent quality control procedures and strives to provide our customers with only the highest quality products. If, however, you are dissatisfied with your products on arrival please contact us within 10 business day via the CONTACT US page on our website and someone from our friendly customer service team will assist you ASAP. Due to hygiene reasons, we are unable to offer refunds/exchanges for change of mind returns.